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Terms & Conditions

www.gargeandparts.co.uk is the website address of Leytonstone Autos Limited and is owned and maintained by Leytonstone Autos limited.

 

Terms & Conditions:

Return Policy

All purchases made are only refundable if authorised by us via email beforehand. Please ensure you email us enquiring about a return, refund or exchange within 7 days of receiving the purchase. Items will only be accepted back if returned in their original, pristine and unused condition. Refunds will be issued once goods have been inspected by us. This does not apply to item(s) which are customised to a customer’s specifications (see below). Returned items which are usually not held in stock will normally be subject to a 10 % administration fee. Any refunds made on items purchased through Paypal will be subject to an additional 4% fee, no exceptions.

 

 

Terms and Conditions:

 

Welcome to Leytonstone Autos Ltd. We specialise in body t, Vehicle Sale, Salvage Parts, Servicing, Repairs and Engines Re-Builds.

We have a range of stock available. Vehicles including Audi, BMW, Ford, Land Rover, Mercedes-Benz, Mini, Mitsubishi, Nissan, Porsche, Renault, Seat, Skoda, Volkswagen, Vauxhall, Honda, Suzuki, Hyundai, and Renault.

Our services include

 

         14 Days Guarantee of most Parts despatched

         On site fitting, servicing and repairs on all make or models

         Body Shop

         Mail Order Service

         Recovery and Collection Service (Throughout UK)

         We take all cars for breaking

         We also buy cars on CASH (MOT failures or damaged cars.)

 

Please call us for further information!

Collections are welcome from our warehouse:  (2 mins away from Stratford. Visits by appointments only)

 

Terms and Conditions:

 

Where mentioned throughout this website, the words "we", "our" and "us" mean Leytonstone Autos Ltd.

These terms and conditions govern your use of our website; by using our website, you accept the terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website and exit immediately.

We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website (they will not apply retrospectively).  Please check this page regularly to ensure you are familiar with the current version.

 

Although we endeavour to ensure all information on this website is correct and up to date, we cannot guarantee this. Please contact us to verify details before making any decisions. We will not be held responsible for any losses incurred as a result of errors on the website.

 

From time to time, this website may also include links to other websites. These links are available for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). These links might navigate you to our partner’s or associate’s website(s), these link(s) are present there for promotional purposes and we will not be held responsible for material advertised on their website(s).

 

 

Law and jurisdiction:

 

These terms and conditions are governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England, Northern Ireland, Scotland and Wales.

 

License to use website

 

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or photographs from this website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

You must not:

 

 (a)           republish material from this website (including republication on another website);

 (b)           sell, rent or sub-license material from the website;

 (c)           show any material from the website in public;

 (d)           reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

 (e)           edit or otherwise modify any material on the website; or

 (f)            redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

 

Acceptable use:

 

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website for any purposes related to marketing without our express written consent.

 Product description

Occasionally the images depicting a product may not be accurate and are only for illustrative purpose. Please contact us to ensure you are ordering the correct item before you place your order.

Payment and Prices

 

Due to fluctuating currency exchange rates, prices may occasionally be subject to change without notice. This is due to the nature of our business being reliant upon imported items from time to time. We will always confirm the correct price at the time of order.

Payments are accepted via secure credit card transactions, Paypal, Western Union Transfer or Electronic Bank Transfer. Please enquire if you wish to use another payment method, prior to placing an order.

Orders which include custom made or imported items must be fully paid for at the time of order and are non refundable, unless it can be shown that an error has been made on our part.

Certain items may, by prior agreement only, be ordered with a deposit of at least 35% of the total price of the entire balance. Should you wish to cancel the order at a later date, deposits are non refundable.

Please note that we reserve the right to carry out additional security checks on any . If we feel a credit card may be being used fraudulently, we will decline it and report it’s use to the appropriate authorities.

 

Dispatch and Delivery:

 

All orders will normally be dispatched within 72 hours of your order being placed, if in stock, or of our receiving the goods if they are not in stock at time of order. We will do our best to let you know whether an item is in stock at the time of order or not. It is the responsibility of the buyer to insure the part you are buying is correct or compatible for your car.

Returns are only accepted on faulty items. Parts are not being loaned to the buyer to be tested or exchanged with their faulty parts. Refunds shall only be issued if there is a genuine fault with the part supplied and will be tested on its arrival back to us. If no fault it detected and part found to be in working condition, a charge of 30% of the original purchase cost (including shipping and any insurance) will be incurred upon the buyer.

Buyers are responsible for the cost of returning the item and should use a method of delivery that includes tracking and proof of delivery failure to do so may result in no refund being issued.

If the returning item is not received or is returned in a condition dissimilar to its condition at the time of posting then a refund may not be issued.

If the item has been tampered with or altered in any way (except for damage by postal services on the original delivery, made by ourselves) a refund may not be issued.

Damage of the product on the return shipment may result in the refund being reduced by an amount decided depending upon the extent of the damage. Damage in this case is the result of obvious negligence on the part of the returnee/buyer.

We want you to be happy with your purchase and experience, before you leave bad feedback why not contacts us first. We ask you to keep in mind and try to understand that sometimes mistakes can happen even though we try our very best to avoid and correct them. We also would like to remind buyers that a little politeness goes a long way, whether requesting a refund or just a general enquiry.

All pictures are for illustration purpose only and the colour of parts supplied may vary from the picture unless otherwise stated. Body panels may have storage scratches and digs etc and may need to be prepared and painted. We do not guarantee colour or paintwork.

For Faulty parts we will issue a replacement or a full refund not including postage providing there is no damage to part and is as when was sent.

If you have less than 10 positive feedback please email us with a landline telephone number so we can contact you or we will retract your bid.

Payments for all items must be made within 7 days of purchase, failure to do so the item will be re listed and you will be reported to eBay.

Buy it now items require immediate payment.

Feedback is automatically left on receipt of + feedback left from the buyer.  

PAYMENTS

We accept Cash on collection, PayPal and all major debit and credit cards (Subject to 4% charge) as method of Payment. We are NOT VAT registered company & will not provide a VAT receipt with any transactions.

We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third party suppliers, we cannot always guarantee exact delivery times. Orders can not normally be cancelled due solely to a delay on an estimated delivery time. If you have any questions, please contact us before placing an order.

 

Orders where you have opted for the items to be fitted will not be shipped out. In these cases your vehicle must be brought into our workshop - we will contact you shortly after your order has been placed, to arrange a suitable appointment for this. Please ensure your remove all your personal belongings from the vehicle as we accept no responsibility for damage or loss of any personal items while the vehicle is in our care.

 

Most items will be sent by traceable courier and must be signed for. A signature to our courier will be deemed as goods received in safe and satisfactory condition, therefore you must ensure you meticulously check the package over before you sign anything. Please be assured that we check every individual item thoroughly before it leaves our warehouse and ensure that we package it safely.

Installation

 

We are more than happy to arrange installation of any product at our own workshops. This must be requested by you at the time of order. Please note that purchase of parts from Leytonstone Autos Ltd does not infer or imply mandatory installation of said parts by Leytonstone Autos Ltd or its agents. The sale of parts and installation of parts are considered separate contracts. Leytonstone Autos Ltd and its agents are at liberty to cancel either contract, for whatever reason prior to the delivery or installation date.

 

Returns and Refunds:

 

All purchases made are only refundable if authorised by us via email beforehand. Please ensure you email us enquiring about a return, refund or exchange within 7 days of receiving the purchase. Items will only be accepted back if returned in their original, pristine and unused condition. Refunds will be issued once goods have been inspected by us. This does not apply to item(s) which are customised to a customer’s specifications (see below). All electrical parts are none refundable as they are tested prior to shipment.

 

Returned items which are usually not held in stock will normally be subject to a 10 % administration fee.

 

Any refunds made on items purchased through Paypal will be subject to an additional 4% fee, no exceptions.

 

Items which are to be custom made and/or import items must be paid for in full at the time of placing the order. These items are non-returnable except where this contravenes the Consumer Protection and Distance Selling Regulations if making an order over the telephone. 

Certain items may, by agreement only, be ordered with a deposit of at least 50% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are non-refundable.

Delivery cost(s) for refund(s), exchange(s) and credit are to be borne by the customer, unless otherwise agreed in writing by us. 

 

Please note that any deposits or payments made towards installation are normally non-refundable on cancellation of installation for any reason.

It is the buyer’s responsibility to inspect and then sign for the parcel solely before letting the post man go; otherwise we will not be able to make claim(s) with the courier company as it becomes hard for us to prove that the good(s) was/were damaged in transit between us and the buyer(s).

Warranty

Items are covered by a standard manufacturers 1 year warranty. This covers defects as a result of the manufacturing process. It does not cover any defects or damage that may have occurred as a result of wear and tear through use (misuse, improper installation, neglect, improper operation), or for any accidental damage. Our items also come with the manufacturer warranty seal, if damaged or removed; the warranty will be void.

For defective product(s) the product must be sent to our suppliers with the warranty card. The warranty card ensures that the repair(s) is/are carried out free of charge. You must ensure that you keep hold of the warranty card.

We shall not be responsible for any failure or damage if the product(s) suffered a fall-off.

We shall not be responsible for any failure or damage if the product(s) is amalgamated or connected with other product(s) that are not manufactured by us.

We shall not be responsible for any failure or damage if the product(s) is/are exposed to dust, water, direct sunlight etc.

We shall not be responsible for any failure or damage if the product(s) had the serial number altered in any way.

If we do not find any defects on the product(s) then the buyer will be responsible for dispatch and redelivery costs.

For carbon fibre part(s) we offer 2 years warranty directly from our suppliers. In the event of faulty goods being supplied, you should contact us immediately after 7 days of receiving the item(s). Otherwise on the 8th day and within 2 years after the sale we shall consider the fault to be under warranty and only carry out repairs other than arranging for a replacement.

Our suppliers before delivery have been instructed to carry out vigorous checks on the product(s) before dispatch. It is the buyer(s) responsibility to inform us in a timely manner about the defects and upon receiving your concern a return address shall be provided to you.

If you come across any technical difficulty during the installation then please do not hesitate to contact us. We highly recommend using professionals for the installation(s) of our product(s).

Once the stock is returned to us, it is sent back to the factory and we shall be very thankful to you if you can be patient. The waiting time depends on the complexity of the technical problem(s).

We use different courier services, such as; DHL, EMS, UPS and Royal Mail, if you have received any item that is broken or the package seems to have any damage, we would recommend you to keep all the package material, take pictures of the damage and send it back to us as soon as possible via email and we shall instruct you further.

Our paintwork carries a 4 year warranty. This warranty covers degradation of any of the paintwork through normal every day to day use. It does not cover damage caused maliciously, nor damage caused by acts of nature, such as severe storms.

 

No warranty is given nor implied on any goods used for racing, track days or similar events. The warranty we provide only covers what can be considered as ‘normal’ consumer use. Please contact us if you have any questions about this.

 

We do not provide a warranty for any labour costs for installation of parts after being sold and fitted independently from us.

Please read these terms and conditions very carefully, if in doubt please confirm with us before placing an order.

 

Data Protection

We will only ever contact you regarding your order; Leytonstone Autos Ltd takes data protection very seriously and we will never share your details.

Complaints

We understand that on rare occasions things can go wrong. If you wish to make a complaint we do endeavour to respond and work with you to solve the problem in a timely and reasonable manner.

 

 

 

 

 
©Copyright 2013 GARAGE AND PARTS. All Rights Reserved. Terms & Conditions